Account management

You can change your name, phone, industry, and job title as follows:

1. Open the console.
2. In the bottom-left corner, click your user icon → Profile and security.
3. Update your information. You can also subscribe to our email newsletter or unsubscribe from it.
4. Click Update profile.

1. Open the console.
2. In the bottom-left corner, click your user icon → Profile and security.
3. Click Update email address.
4. Enter your password and click Continue.
5. Enter a new email address and click Update email address.
6. In the email we’ve sent, click Change email address.

When you change your email address, all admins of your account are notified.

1. Open the console.
2. In the bottom-left corner, click your user icon → Profile and security.
3. Go to Security.
4. Enter your current password, a new password, and its confirmation.
5. Click Update password.

If you forgot your password, you can reset it as follows:

1. Go to the Reset password page.
2. Fill in your email address and click Send reset email.
3. In the email, click Reset password.
4. Create and confirm a new password. Click Save new password.

1. Open the console.
2. In the bottom-left corner, click your user icon → Account management.
3. Click to copy your account ID.

Admins can delete an account as follows:

1. Open the console.
2. In the bottom-left corner, click your user icon → Account management.
3. Click Delete account and confirm you want to delete your account. This button will only be visible if you’re the only user on the account. If there are still other users, you need to remove them first.

• Check the spam folder of the email address. If the verification email isn’t in the spam folder, resend it.
• Contact your IT department. Sometimes emails may get rejected because of spam filters. Ask your IT department to whitelist the UP42 domain to allow emails to come through.

If it didn’t help, contact support.

No, you can’t change the company on an existing account. You will need to create an account with the new company information.

Before deleting your old account, contact support. Our team will help you with transferring your purchased credits and discuss data migration options.